The new interface has direct access to more fields and allows us to send orders that require much less cleanup, allowing you to enter through the order without having to retype the card message or addresses. It also hits your RTI system immediately without having to be processed through the Dove system. If for some reason your server is unavailable at the time of the order the site will automatically fall back to sending the order through Dove giving us a backup pipeline for sending the order. Big thanks to Chad Freytag and Walter Knoll for being beta testers. They have both said this new process makes it so much faster and easier to process orders that they were able to move some people from processing the orders to doing other tasks during the busy holiday.
If you are interested in using the new interface, and we suggest that everyone with RTI should be interested, please get your Firewall and FTP users setup (see below for more info) and then let me know you want to get setup. You will need to send me the IP address for your server and the FTP Username and Password so that we can verify connectivity from our servers. Then we’ll let you know once we have everything setup and you have the new option of “RTI Direct FTP” for Order Export Type in your admin. The you will need to go in and change over to that once you have RTI setup the way you want.