We apologize for the issues that some of you have experienced in the last 24 hours. Please know that we are working diligently to stabilize your service, and that for 99% of the day you are unaffected by this issue. Also please know that we proactively monitor the entire network and know the second there is an issue. So while you are welcome to contact us, you don’t need to contact us, because we’re already on it, working as quickly as we can to address whatever issues arise. We have enterprise level support contracts with the datacenter and our hardware vendors so everything that can be done, is being done.

What is Happening
We began having a random memory issue on one of our FlowerManager servers yesterday morning that caused a hung reboot, with another small hiccup in the late afternoon for a few minutes. Last night between 2am and 5am est Dell worked with us on the server and thought they had a 95% chance that they had fixed the issue without changing hardware.

What We’re Doing
This morning we had another anomaly, which we were proactively monitoring, so Dell is sending an engineer to replace a memory module right now. To replace the memory we will have to bring the server down for about 15 to 30 minutes. We could wait until 2 am tonight again, but we the server restarting later this afternoon, so we have decided to go ahead and have the replacement made this afternoon to eliminate any additional risk of downtime. Once the memory is replaced we’ll be back up and running smoothly. Our apologies for the inconvenience.

When Will It Be Fixed?
This repair will take place roughly between 2 pm and 3 pm EST today. I’ll keep you updated via email as we prepare to make the update and again when we come back online.

Again, I apologize for the inconvenience. With all the best measures in place and a lot of redundancy, occasionally there are still hardware problems that can’t be predicted. Thank goodness this has not done more than cause a few reboots.